Shipping
What are your delivery times?
Order processing/packing time is currently 2-5 business days from the time you place your order. In some instances delays may occur, and if this is the case we will make contact to inform you.
All orders are sent via Australia Post and once posted, delays are out of our control.
Please read our full Shipping and Handling Policy
How much will shipping cost?
Our domestic Shipping rates (within Australia) are:
Orders over $150: Free Standard shipping
Orders over $150: Express upgrade $3
Orders under $150: Standard shipping $12
Orders under $150: Express shipping $15
International shipping rate:
$30 AUD flat rate international shipping.
View our full Shipping and Handling policy
Do you ship internationally?
Yes! Our flat rate international shipping rate is $30 AUD
Please read our full Shipping and Handling policy
My Order
How can I cancel my order?
To cancel your order please Contact Us as soon as possible and quote your order number to request a cancellation.
Please note: Cancellations can only be accepted for orders that have not yet been packed and shipped.
What if I receive the wrong item?
If you believe you have received the wrong products or your order does not match the items listed on your order confirmation, please Contact Us immediately with your order number so we can rectify the problem.
How do I return my product?
If you wish to return your product, you must Contact Us first to discuss our returns procedure.
Please note: No returns will be accepted without prior contact
Please read our full Refund and Returns policy
Do you offer Refunds for faulty items?
Yes. We offer a 30 Day Money-Back or Replacement Guarantee on our Tarnish Resistant jewellery.
For full details, please read our Refunds & Returns Policy
Product
How do I care for my jewellery?
While our Jewellery is designed to be low maintenance and easy to care for, we do recommend some simple care tips to keep it looking it's best.
Please read our full Care Instructions
What makes your jewellery tarnish resistant?
Our jewellery is constructed from tarnish resistant 316 Stainless steel, with a durable PVD bonded 18k Gold plating. This makes it far more durable and tarnish proof than standard gold plated sterling silver jewellery.
Do you offer gift wrapping?
We do not offer individual gift wrapping, however each and every order is packaged beautifully with jewellery presented in a branded pouch that makes for a very special gift opening experience.
You can also request a special message for the recipient to be included with the order. Simply leave your message in the comments at checkout.
To take your gift giving up an extra notch, you might also like to add one of our Velvet Jewellery boxes to your order.
